‘Before speaking, consider the interpretation of your words as well as their intent.’
ANDREW ALDEN
‘State your case, share your point of view but, in the final analysis, accept others’ right to choose what’s right for them’
ALAN WHICKER
‘It is easy to make promises – it is hard work to keep them.’
BORIS JOHNSON
‘But words are things, and a small drop of ink – falling like dew, upon a thought, produces, that which makes thousands, perhaps millions, think.’
BYRON
‘Everything that irritates us about others can lead us to an understanding of ourselves.’
CARL JUNG
‘By three methods we may learn wisdom: first by reflection, which is noblest; second by imitation, which is easiest; and third by experience, which is the bitterest.’
CONFUCIUS
‘Think more, listen more, be cautious in your words and in your actions – the advantage of doing things in this way is that you will have fewer regrets’.
CONFUCIUS
‘Compassion provides the basis of human survival, the real value of human life – and without that there is a basic piece missing.’
DALAI LAMA
‘The real art of conversation is not only to say the right thing at the right place but to leave unsaid the wrong thing at the tempting moment.’
DOROTHY NEVILL
‘It is never good dwelling on goodbyes. It is not the being together that it prolongs, it is the parting.’
ELIZABETH ASQUITH BIBESCO
‘Only connect.’
E. M. FORSTER
‘Asking a question is the simplest way of focusing thinking…asking the right question may be the most important part of thinking.’
EDWARD DE BONO
‘If I cannot understand my friend’s silence, I will never get to understand his words.’
ENOCH POWELL
‘Eternal truths will be neither true nor eternal unless they have fresh meaning for every new social situation.’
FRANKLYN D ROOSEVELT
‘Communication depends on our ability to make sense of the world as we perceive it and to understand the perceived world as others describe it.’
GEOFF COX
‘Miscommunication lies at the heart of most unhappy situations.’
GEORGE DAVIES
‘The most important trip you may take in your life is meeting people half way’.
HENRY BOYLE
‘If we could read the secret history of our enemies, we should find in each man’s life sorrow and suffering enough to disarm all hostility.’
HENRY WADSWORTH LONGFELLOW
‘The more emotionally charged the occasion, the more vivid the recollection’
JANE WHEATLEY
‘You can’t negotiate with people who say what’s mine is mine and what’s yours is negotiable’.
JOHN F KENNEDY
‘I don’t think… ‘then you shouldn’t talk, said the Hatter.’
LEWIS CARROLL (from Alice in Wonderland)
‘Understanding human dynamics is still the most important thing in business.’
MARK MCCORMACK
‘People will forget what you said and will forget what you did, but will never forget how you made them feel.’
MAYA ANGELOU
‘Let’s invite one another in. Maybe then we can begin to fearlessly make fewer wrong assumptions, to let go of the biases and stereotypes that unnecessarily divide us. Maybe we can better embrace the ways we are the same. It’s not about being perfect. It’s not about where you get yourself in the end. There’s power in allowing yourself to be known and heard, in owning your unique story, in using your authentic voice. And there’s grace in being willing to know and hear others. This, for me, is how we become’.
MICHELLE OBAMA
‘Without communication, we all fall silent. With it, there are no limits to what we can express or what we can achieve.’
MONICA MCINERNEY
‘Kind words can be short and easy to speak, but their echoes are truly endless.’
MOTHER TERESA
‘Carve every word before you let it fall.’
OLIVER WENDELL HOLMES
‘Forgiveness does not change the past, but it does enlarge the future.’
PAUL BOESE
‘What the world really needs is more love and less paperwork.’
PEARL BAILEY
‘Do not say a little in many words but a great deal in a few.’
PYTHAGORAS
‘Never look down on someone unless you are helping them up.’
REVEREND JESSE JACKSON
‘What is repressed comes back in disguise’.
SIGMUND FREUD
‘Listen with empathy, seeking first to understand, then to be understood.’
STEPHEN COVEY
‘Be careful with your words. That which has been said cannot be unsaid. Once damaging words are spoken they can only be forgiven not forgotten. Sometimes the words we leave unspoken are the most important ones that should have been said.’UNKNOWN
‘That which touches the heart is engraved in the memory.’
VOLTAIRE
‘Diplomacy is the art of telling people to go to hell in such a way that they ask for directions.’
WINSTON CHURCHILL
